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Tag: Contact Center

Proactively address issues to create superior customer experiences

Proactively address issues to create superior customer experiences

Research DeskJanuary 8, 2021

Proactive customer service reduces contact center volumes and results in a better customer experience. Instead of learning about problems from your customers, you can get ahead of issues.
#customerexperiences #Proactivecustomerservice #contactcenter

CCW Market Study – Future of the Contact Center: A Forecast

CCW Market Study – Future of the Contact Center: A Forecast

Research DeskJanuary 8, 2021

See how leaders are changing the contact center, both strategically and tactically, following the events of 2020.
#CCWMarketStudy #ContactCenter #digitalengagement

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