Tag: COVID-19

CRISIS WAKE UP CALL: How Tax Departments Can Build a Rock-Solid Business Continuity Plan

Research Desk

The COVID-19 pandemic has impacted business operations to an unprecedented extent. As organizations scramble to manage their supply chains among massive market and economic shifts with a workforce that is suddenly distributed, they’re finding that their existing crisis management and business continuity plans haven’t adequately prepared them for the current circumstances.

Tax departments are particularly stressed with these sudden changes, which add to an already-complex maze of regulatory changes, deadlines, and updates. As this and other crises reverberate into the unforeseeable future, there are steps that tax departments can take now in order to build their own solid business continuity plans that reflect the needs of today’s business climate.

In this webinar, attendees will learn:

  • Why tax departments need business continuity plans (BCPs)
  • How to overcome the challenges of putting BCPs into practice
  • What a good virtual work environment looks like
  • Which technology tools to consider when implementing a BCP
  • What a good support system looks like in BCP scenarios

Going Beyond Traditional Mystery Shopping to Understand Customer Experience

Research Desk

COVID-19 has impacted economic function. Whether the impact is temporary or permanent is largely unknown.

Consumer spending, sentiment and purchase patterns have been vastly altered since lockdowns began, leaving business decision makers without answers to key questions like:

  • How is our target market segmentation making purchases now and how will this impact their future purchase behavior?
  • How do consumers perceive our products and our competitor’s products in the midst of an essentials only economy?
  • Is customer service up to par despite social distancing and mask requirements?

Digital’s Role in Store Re-Openings

Research Desk

In this period of COVID-19, many retailers have turned to the digital space to maintain the relationships they’ve fostered with their customers. With the large volume of information being shared online, retailers can receive data from experts to have a better understanding of what to expect when businesses reopen.

Watch this webinar hosted by Acquia, to hear from Omer Artun, the Founder of AgilOne & Acquia’s Chief Science Officer, and Sucharita Kodali, VP & Principal Analyst at Forrester, as they present the results of CommerceNext’s 4th COVID-19 E-Commerce survey & discuss the role of digital communications in store re-openings.

Watch now & you’ll learn:

  • How retailers and brands can personalize communications for store reopenings
  • How retailers and brands can use the data they have on their customers for successful personalized communications