Tag: Customer Engagement

Crowdsourcing Customers: Using Social Validation to Acquire and Delight More Customers

Research Desk

Gaining the attention and earning the trust of audiences has always been rocky for marketers, but nowadays, it’s a massive uphill battle. In our ebook, Crowdsourcing Customers: Using Social Validation to Acquire and Delight More Customers, we show how your brand can leverage the power of peer influence to acquire more customers than traditional marketing alone ever could. Download the ebook now to learn more.

Khoros is a global leader in digital-first customer engagement software. We build enterprise software for digital customer service, online brand communities, and social media management — differentiated by award-winning services with 20+ years of experience. Over 2,000 brands, including 52 of the Interbrand 100 companies, use Khoros to power approximately 500 million daily digital interactions, and create customers for life. Khoros has over 10 industry awards from TrustRadius, Stevie Awards, G2, and more. Khoros, built from Spredfast + Lithium, is part of Vista Equity Partners with nine offices globally.

Building Next-Level Customer Engagement With Messaging & Chat

Research Desk

With the demands on contact centers are higher than ever, companies are acutely aware of the value of high-quality, efficient customer service — and the pitfalls of working with outdated systems.

In this session, you’ll receive practical strategies and recommendations to best support your customers with messaging and chat channels.

Learn the role that messaging channels, chatbots, and data analysis have played in Samsung Electronics Benelux’s digital transformation, and how they have supported their agents throughout the transition.

You’ll also hear from Facebook as they detail how Facebook Messenger is supporting brands on their vision for world-class digital customer engagement.

Khoros is a global leader in digital-first customer engagement software. We build enterprise software for digital customer service, online brand communities, and social media management — differentiated by award-winning services with 20+ years of experience. Over 2,000 brands, including 52 of the Interbrand 100 companies, use Khoros to power approximately 500 million daily digital interactions, and create customers for life. Khoros has over 10 industry awards from TrustRadius, Stevie Awards, G2, and more. Khoros, built from Spredfast + Lithium, is part of Vista Equity Partners with nine offices globally.

The Social Marketer’s Guide to a Difficult Economy

Research Desk

When people buy less, businesses shrink their budgets. For a social media marketer, this means less time and money to spend on content creation, paid advertising, engagement, and more. You might find yourself changing your goals or even wearing new hats during economic downturns. Make sure to take care of yourself and support your coworkers during these challenging times. Hard times are temporary, but with the right techniques and strategies, marketers can rise to meet the challenge.

 

Khoros is a global leader in digital-first customer engagement software. We build enterprise software for digital customer service, online brand communities, and social media management — differentiated by award-winning services with 20+ years of experience. Over 2,000 brands, including 52 of the Interbrand 100 companies, use Khoros to power approximately 500 million daily digital interactions, and create customers for life. Khoros has over 10 industry awards from TrustRadius, Stevie Awards, G2, and more. Khoros, built from Spredfast + Lithium, is part of Vista Equity Partners with nine offices globally.