Tag: Customers Experience

The digital claims imperative To remain in the game, insurers must transform their customers’ experience.

Research Desk

A smooth integration is key to the success of any digital transformation project. Many organisations need to increase efficiency, improve customer satisfaction, and grow revenue. One of the main ways for a business to achieve these goals is by automating its system of agreement. When your IT processes are streamlined and automated end-to-end as part of a modernised system of agreement, it can improve overall business performance. A recently commissioned survey, Forrester’s Q1 2020 Global Process Automation Survey, found that at least 50% of companies intend to modernise their system of agreement to support digital transformation. They stated their goals included the automation of manual processes and end to end processes. Forrester’s 2020 State of Systems of Agreement study commissioned by DocuSign found this is primarily driven by a desire to improve customer experiences, strengthen security and compliance and increase employee productivity. Today, CIOs and technology leaders play an integral role in business strategy and operations. In this eBook, we’ll give an overview for IT leaders on how to integrate DocuSign

How to have content for every touchpoint and each individual.

Research Desk

Our customers experience a range of challenges in bringing the right content to market and doing so at speed. This asset will provide an overview of what elements are needed to create content for every moment, and how content management, asset management, and personalization working together can increase the ability to offer outstanding experiences.

The current moment is changing the way we interact with each other as individuals, as well as the way with businesses engage customers. For DX leaders in marketing and IT, the need to accelerate the move to digital has never been more pressing.

Best practices have been changing rapidly. The pivots we make today will help us to be stronger once this has passed and better prepare us for the new reality and future disruptions to how we work and engage with customers.