Tag: Insights

Tenable’s 2020 Threat Landscape Retrospective

Research Desk

Tenable’s Security Response Team is taking a look back at the vulnerabilities and threats that made 2020 one of the most active years for security teams in recent memory. In our report, you’ll learn the key insights you need to move forward in 2021 with confidence, such as:

 

  • The year’s Top 5 vulnerabilities, including three flaws in VPN solutions from Citrix, Pulse Secure and Fortinet that have been exploited during the shift to remote work
  • How ransomware gangs are chaining together unpatched vulnerabilities to breach organizations and extract ransom demands
  • Common ways data breaches occur and what your organization can do to prevent them from happening
  • A one-stop digest of key vulnerabilities in 2020, sorted by product type and vendor, including Apple, Cisco, F5, Microsoft and Oracle

Sinequa, a Peek Under the Hood

Research Desk

How you can turn content chaos into knowledge.

Information within a company is growing by the second.

Massive amounts of data are being stored across systems (in data centers or in the cloud), often remaining locked in these silos. Over time, it becomes increasingly difficult for employees to find what they need, and they’re left to make decisions based on incomplete or inaccurate information.

This paper discusses the benefits of a unified search solution and how Sinequa’s intelligent search platform transforms data into actionable insights.

In this white paper, you will learn:

  • Four core functions that are key to turning information into insights
  • Main benefits of Sinequa Enterprise Search Platform
  • How one investment delivers many returns to complex organizations

Going Beyond Traditional Mystery Shopping to Understand the Customer Experience

Research Desk

COVID-19 has impacted economic function. Whether the impact is temporary or permanent is largely unknown.

Consumer spending, sentiment and purchase patterns have been vastly altered since lockdowns began, leaving business decision makers without answers to key questions like:

  • How is our target market segmentation making purchases now and how will this impact their future

purchase behavior?

  • How do consumers perceive our products and our competitor’s products in the midst of an essentials only

economy?

  • Is customer service up to par despite social distancing and mask requirements?

Key Benefits of a Mystery Shopping Program

Unbiased Data

Mystery shoppers provide unbiased and extremely useful quantitative and qualitative feedback on their customer experience from start to finish that can help businesses determine how actual customers would proceed through the

customer journey.

Actionable Insights

Data acquired from mystery shoppers is compiled, sorted into patterns, and analyzed to provide actionable insights for businesses. These insights allow businesses to develop a strategic course of action to optimize operations and

improve the customer journey.

Solving Problems and Rewarding Efficiencies

A mystery shopping program can uncover lapses in the customer experience that contribute to lost revenue, customer dissatisfaction and reduced market share and subsequently solve these problems through customer feedback or competitive data.

IDC Spotlight Unleashing the Power of AI Initiatives with the Right Infrastructure

Research Desk

Artificial intelligence (AI), machine learning (ML), and deep learning (DL) technologies are expected to permeate day to day business as well as customer activity. Industries such as healthcare (advanced diagnosis and treatment), transportation (advanced driver assistance systems and autonomous vehicles), and life sciences (rare disease treatment research) are some of the early adopters of AI. The goal for any organization adopting AI/ML/DL is to deliver meaningful insights and predictions that can significantly improve products, processes, or services across industries and use cases.