Tag: Pandemic

Are Remote Contact Centers Here to Stay

Research Desk

Contact centers—like most industries in today’s economy—had to swiftly adapt to working remotely during COVID-19. They’ve relied on technology to continue operations during the pandemic, and have even used those tools to scale customer support activities as the volume of calls has increased alongside market turbulence.

This Dialpad and Pulse survey of 100 tech leaders finds that boosting agent productivity—and leveraging emerging technologies like AI to do so—is top priority right now as companies evaluate whether remote contact centers will become the new norm.

How Digital Document Processes are Shifting from Best Practice to The Business Necessity

Research Desk

In just a few short months, a global pandemic has disrupted the way we work and live. Decision makers at organizations are being forced to rethink how they empower their remote workforce and continue to serve customers. Adobe recently commissioned Forrester Consulting to understand how digital document processes are supporting business resilience during the COVID-19 pandemic. The results were staggering with 72% of organizations saying that digital document processes enable them to better maintain business continuity amidst unforeseen circumstances. Learn about the acceleration of digital collaboration and productivity technologies and digital document solutions with capabilities including file sharing, e-signatures and cloud storage.