Tag: Technology

Digital Disruption In the Insurance Sector: Insights from the Big Five

Research Desk

A review of materials published by the major consultancies suggests that the insurance industry sector is recovering from the state of near panic it experienced last year–but is nonetheless still staring into the eye of a storm:

• Meeting heightened customer expectations driven by consumer service experience
• Addressing insuretech rivals without legacy burdens that offers innovative approaches and lower costs
• Modernizing IT estates to deliver on the above

Technology has a huge role to play in addressing these concerns: however, to realize this value, insurers need to move beyond seeing IT as a cost center and instead view it as a strategic asset.

Video Banking: How visual engagement and real-time collaboration are building trusted banking relationships online

Research Desk

Video banking brings the in-person, bank branch experience to the customer – safely and, with the right technology, securely – anywhere, at any time, from any device. Video banking leverages video chat technology to facilitate a face-to-face, two-way conversation between a banking professional and a customer over the Internet. Video chat is synchronous communication – it all happens in real-time, with no delay. This visual engagement technology allows for real-time collaboration using screen sharing, cobrowsing, co-form fill, and secure file transfer.

Video banking is a way to engage customers and provide services that is uniquely suited to the changing behavior of today’s consumers and the restrictions of the current environment. The benefits of video banking include:

  • Engaging customers at their convenience
  • Providing customer service faster and more efficiently
  • Increasing customer acquisition and expanding banking relationships
  • Moving bank processes to become more customer-centric
  • Increasing customer loyalty, building valuable customer relationships

The Revenue and Growth Opportunities for Microsoft Azure Partners A Forrester Total Economic Impact™ study commissioned by Microsoft

Research Desk

Learn how to accelerate your growth, reduce costs, and get the most value from Azure and Microsoft as a technology partner.

In this study from Forrester Consulting, commissioned by Microsoft, you’ll learn how Azure has helped technology companies reach more customers, improve their agility, and go to market faster. You’ll also see how Azure enables software vendors to enter new markets and get exposure to the 95 percent of Fortune 500 companies that already use Azure. Plus, you’ll learn about the best practices that helped those partners succeed.

For this study, Forrester interviewed Azure partners of varying sizes around the world. Read about how these partners used Azure to:

  • Close deals that are up to 100 percent larger in revenue than their average contract value.
  • Increase the size of deal flow pipelines by 50 to 100 percent on average.
  • Bring in more revenue from expected follow-on services.
  • Boost license annual recurring revenue by 10 percent as customers see more value from specialized Azure services.
  • Build, sell, and market solutions that increased IP margins by 5 percent.
  • Sell faster and reach customers in new markets through Azure Marketplace.

Download the study to discover the lessons that were learned, explore the most important market factors driving partners’ growth, and get advice from your peers who continue to scale their businesses with Microsoft.

AN INFLECTION POINT FOR THE DATA-DRIVEN ENTERPRISE

Research Desk

KEY FINDINGS FROM A BRAND NEW SURVEY BY HARVARD BUSINESS REVIEW ANALYTIC SERVICES

GET THE SURVEY

From financial services to healthcare, manufacturing, retail / CPG and technology, find out why up to 75% of organizations rely on legacy data analytics methods and how to move past them.

“Most respondents know generally where they want to go, the question is whether they appreciate what it will take to get there…”– Harvard Business Review Analytic Services

Find out how your own industry stacks up.

In Partnership with

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DevOps Book of Knowledge

Research Desk

See how your peers from DNB Bank, FIS WorldPay, and TomTom are dealing with DevOps challenges and the approaches they’ve used to solve them. These quick-read summaries offer valuable insights into the latest effective DevOps modernization strategies.

SANS Effectively Addressing Advanced Threats Survey

Research Desk

Keeping up with these threats can be daunting—until we consider what it takes to defend against them. Not all threats are created equal—however, not all defenses are created equal either. This survey from SANS Institute, in partnership with IBM, uncovers how large, mature organizations deal with advanced threats.

Advanced threats, is referring to ones typically representing highly capable threat actors with specific, targeted actions. While threats of all shapes and sizes can cause concern for an organization, responding to advanced threats typically involves more resources, technology and time.