Tag: efficient customer service

Key Components of a Customer Centric Contact Center

Research Desk

Did you knock your 2020 contact center KPIs out of the park? For many of us, 2020 has been a 12-month curve ball that none of us saw coming. An overnight shift to remote workforces, unprecedented call volumes, lost customer face time, and a state of constant change and ambiguity means many contact centers have struck out when it comes to delivering fast and efficient customer service. So how can organizations turn things around and get contact center performance back on track for 2021?

Watch this webinar with Keith Berg, General Manager for Contact Center Productivity at Upland Software, and Chris Stieber, Solutions Consultant for Upland Software where we’ll discuss new opportunities to ignite agent productivity, delight your customers, and excel in our new-world realities.

You’ll gain insights into…
  • How to perform a contact center health check, and what the outcomes mean for the year ahead
  • Critical components of an agile and responsive contact center strategy
  • The tools, technologies, and reporting mechanisms you need in place to make the best business decisions for 2021

Now is the time to set your agents up for success and ensure your contact center is a homerun in the year ahead.

Building Next-Level Customer Engagement With Messaging & Chat

Research Desk

With the demands on contact centers are higher than ever, companies are acutely aware of the value of high-quality, efficient customer service — and the pitfalls of working with outdated systems.

In this session, you’ll receive practical strategies and recommendations to best support your customers with messaging and chat channels.

Learn the role that messaging channels, chatbots, and data analysis have played in Samsung Electronics Benelux’s digital transformation, and how they have supported their agents throughout the transition.

You’ll also hear from Facebook as they detail how Facebook Messenger is supporting brands on their vision for world-class digital customer engagement.

Khoros is a global leader in digital-first customer engagement software. We build enterprise software for digital customer service, online brand communities, and social media management — differentiated by award-winning services with 20+ years of experience. Over 2,000 brands, including 52 of the Interbrand 100 companies, use Khoros to power approximately 500 million daily digital interactions, and create customers for life. Khoros has over 10 industry awards from TrustRadius, Stevie Awards, G2, and more. Khoros, built from Spredfast + Lithium, is part of Vista Equity Partners with nine offices globally.